Implementation by SaaS360
Cloud Telephony with Intelligence Built-In:
Freshcaller is your ticket to efficient, high-impact voice support. At SaaS360, we implement Freshcaller to integrate seamlessly with Freshdesk/Freshsales, helping you personalize every call, reduce wait time, and ensure no lead or ticket goes unanswered.
Key CapabilitiesWe Deliver
Unique tone-of-voice + routing per brand or department
Multi-Brand IVRs & Call Flows
Auto-redistribute calls based on agent shifts, presence, priority
Agent Availability Logic
CRM ticket + user history pop-ups before each call
Unified Caller Intelligence
Convert missed or abandoned calls into Freshdesk tickets automatically
Missed Call Ticketing
Granular call reports linked with support/ticket outcomes
Advanced Call Logs & Analytics
Proven Success: Honasa (Mamaearth)
Setup:
- 7 brands with separate DIDs, IVRs, templates
- Unified Freshcaller system without compromising identity
Result:
Voice support scaled across 50K+ tickets/month with full brand isolation and clarity