Implementation by SaaS360
Smart Chat. Happier Customers.
At SaaS360, we turn Freshchat into a 24/7 conversational engine that automates, engages, and converts. From AI chatbots to multilingual support and real-time agent handoffs — we build Freshchat experiences your customers love.
What We Power withFreshchat
Ticket creation, bot-led categorization, live chat handoff
WhatsApp Chatbot Integration
Real-time ticket status, alerts, and CSAT prompts
Proactive Notifications
Seamless experiences across language regions
Multilingual Chat Journeys
Dedicated chat flows per product line or sub-brand
Brand-Isolated Chat Environments
Chat + CRM + Helpdesk = Unified customer visibility
Cross-Channel Syncing
Proven Success: Lodha Group
Challenge:
Employee queries via WhatsApp lacked visibility, manual ticket creation slowed everything.
Solution:
We built a smart WhatsApp chatbot for ticket creation, category detection, and status updates — fully synced with Freshservice.
Result:
100% chatbot-led ticket logging, no missed messages, instant ticket history access.