Implementation by SaaS360
Powerful ITSM. Zero Chaos.
At SaaS360, we go beyond Freshservice implementation — we engineer intelligent IT service ecosystems for enterprises. Whether you’re struggling with manual workflows, disconnected systems, or limited asset tracking, we design Freshservice solutions that deliver clarity, control, and scale.
What We Do Best in Freshservice
Dynamic escalation paths, auto-approvals, and intelligent ticket routing
SLA & Workflow Automation
Custom tagging, 6,000+ asset tracking, discovery probe expansion
Advanced Asset Management
Seamless data sync with HRMS (e.g. PeopleStrong), AD, and SSO
Custom Integrations
Consolidate multiple departments/institutes into a single Freshservice platform
Multi-Instance Unification
Role-based dashboards and granular performance insights
Institution-Specific Reporting
Proven Success: MAHE (Manipal Academy of Higher Education)
Challenges:
- Poor SLA setup, fragmented IT, no visibility into assets or escalations
- Manual escalation and ticket routing
- No reporting or integration with HRMS & AD
Our Fix:
- Implemented fully automated workflows
- Tracked 6,000+ assets across 7 campuses
- Integrated HRMS/AD for auto-user field population
- Centralized ITSM governance
Result:
From 100 assets to 6,000, zero manual escalations, and 7 institutes unified under one ITSM umbrella.