Implementation Partner
We don’t just implement Freshworks – we transform your business with it.
As an award-winning Freshworks Gold Partner, SaaS360 brings unmatched expertise in CRM, ITSM, customer support, and communication solutions. With 500+ implementations, 1000+ custom apps, and 10+ years of legacy, we help enterprises unlock the full potential of Freshworks across support, service, and sales.
Streamline IT operations with AI-powered workflows, automated SLAs, smart asset tracking, and seamless integrations.
- SLA Governance & Escalation Matrix
- 6,000+ Asset Lifecycle Automation
- HRMS, Active Directory, and SSO Integrations
- Multi-location and multi-entity unification
- Advanced Reporting & Role-Based Dashboards
Deliver omnichannel customer support with smart ticket routing, escalation handling, SLA automation, and cross-functional collaboration.
- Intelligent Assignment Matrix
- SLA-based Automation
- Multi-brand Portals & Governance
- Custom Widgets, Disposition Triggers
- Role-based Access Controls
Enhance support efficiency with voice automation, IVR customization, call logging, and contextual caller data.
- Multi-level IVR Trees
- Brand-specific Routing
- Agent Availability-Based Call Queues
- Integrated Call Logs with CRM and Helpdesk
- Auto-ticket Generation from Missed Calls
Deliver contextual, real-time support with AI chatbots, multilingual flows, and smart hand-offs to agents.
- WhatsApp & Chatbot Integrations
- Proactive Alerts & Real-Time Updates
- AI-Powered Deflection & Ticket Creation
- Full Customization & CSAT Tracking
- Secure Chat Across Brands & Portals
Key CapabilitiesWe Deliver
Unique tone-of-voice + routing per brand or department
Multi-Brand IVRs & Call Flows
Auto-redistribute calls based on agent shifts, presence, priority
Agent Availability Logic
CRM ticket + user history pop-ups before each call
Unified Caller Intelligence
Convert missed or abandoned calls into Freshdesk tickets automatically
Missed Call Ticketing
Granular call reports linked with support/ticket outcomes