SAAS360 respects your privacy and is committed to protecting personal information collected through our website, https://www.saas360.co/, and through communications and enquiries associated with our services.

This Privacy Policy explains what information we may collect, why we collect it, how we may use it, when it may be shared, and the choices and rights available to individuals.

1. Scope

This Privacy Policy applies to personal information collected through:

• The SAAS360 website;
• Contact and enquiry forms;
• Discovery-call and consultation requests;
• Communications with SAAS360;
• Requests for information about our services;
• Business-development activities; and
• Other interactions directly associated with SAAS360's website and services.

This Privacy Policy does not automatically apply to third-party websites, applications, or services that SAAS360 may recommend, integrate, or link to. Those services are governed by their own privacy policies.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

Information You Provide

This may include:

• Full name;
• Email address;
• Phone number;
• Company or organization name;
• Message or enquiry details;
• Consultation or discovery-call information;
• Scheduling information;
• Business requirements;
• Information you voluntarily provide during communications; and
• Other information you choose to submit.

The SAAS360 website currently contains contact, discovery-call, and consulting forms requesting information including name, email, phone number, company name, message, and in some forms scheduling information.

Automatically Collected Information

When you visit the Website, certain technical information may potentially be collected automatically by our hosting, security, analytics, or other technology providers.

Depending on the technologies actually deployed on the Website, this may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Referring website;
• Date and time of access;
• Approximate location derived from technical information; and
• Website usage and diagnostic information.

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

• Responding to enquiries;
• Contacting you about a requested consultation or discovery call;
• Understanding your business requirements;
• Providing information about our services;
• Preparing proposals or recommendations;
• Communicating with prospective or existing customers;
• Providing and improving our services;
• Managing customer and business relationships;
• Scheduling meetings;
• Maintaining Website security;
• Detecting and preventing fraud, abuse, or unauthorized activity;
• Troubleshooting technical issues;
• Complying with legal and regulatory obligations; and
• Other purposes communicated to you at or before collection.

We will seek to limit the use of personal information to purposes that are relevant to the interaction and reasonably necessary for the applicable business purpose.

4. Legal Basis and Consent

Where required by applicable law, we will process personal information based on an appropriate legal basis, which may include consent, compliance with legal obligations, performance of a contract, or other lawful grounds.

Where consent is used as the basis for processing personal data, applicable Indian data-protection requirements provide for consent to be free, specific, informed, unconditional, and unambiguous, and provide for withdrawal of consent subject to applicable law.

Where applicable, SAAS360 will provide appropriate information about the personal data being collected and the purposes for which it is processed.

5. Communications and Marketing

If you submit an enquiry, request a consultation, or otherwise communicate with us, we may contact you regarding your enquiry or the services you have requested.

Where required by applicable law, we will obtain appropriate consent before sending marketing or promotional communications.

You may request that we stop sending promotional communications by using the available unsubscribe mechanism or by contacting us directly.

Stopping marketing communications will not necessarily prevent us from sending important service-related or transactional communications.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate the Website, maintain security, understand Website usage, improve performance, and support analytics or other functionality.

Cookies may be placed by SAAS360 or by third-party service providers.

Depending on the technologies actually deployed, cookies may include:

• Essential cookies;
• Functional cookies;
• Analytics cookies;
• Performance cookies; and
• Marketing or advertising cookies.

You may be able to manage cookies through your browser settings or through a cookie-consent mechanism where one is provided.

7. Third-Party Service Providers

We may use third-party service providers to support our business and Website operations. These may include providers for:

• Website hosting;
• Cloud infrastructure;
• Email communication;
• Scheduling;
• Analytics;
• Security;
• CRM;
• Customer relationship management;
• Marketing;
• Forms;
• Automation;
• Customer support; and
• Other business operations.

Where third parties process personal information on our behalf, we will seek to use appropriate contractual, technical, and organizational safeguards as required by applicable law.

8. Third-Party Platforms and Integrations

SAAS360 provides implementation and consulting services involving various third-party technology platforms.

The Website currently references platforms and technologies including Freshworks, Salesforce, HubSpot, ElevenLabs, LeadSquared, Make, Kroolo, Zendesk, WebEngage, Merlin, and LiveChat.

If you interact directly with any of these third-party platforms, your information may be processed according to the applicable third party's privacy policy and terms.

SAAS360 does not control the privacy practices of independent third-party platforms.

9. Sharing of Personal Information

We may share personal information where reasonably necessary for legitimate business purposes, including with:

• Service providers and technology vendors;
• Hosting and infrastructure providers;
• Communication providers;
• Professional advisers;
• Legal and regulatory authorities where required;
• Business partners where necessary to provide requested services;
• Successors or parties involved in a merger, acquisition, restructuring, or sale of assets; and
• Other parties where you have provided appropriate authorization or where permitted by applicable law.

We do not intend to sell personal information to third parties for their independent commercial purposes unless otherwise disclosed and permitted by applicable law.

10. International Data Transfers

Some technology providers or service providers used by SAAS360 may process information outside India.

Where personal information is transferred internationally, SAAS360 will seek to comply with applicable data-protection requirements and implement appropriate safeguards where required.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid submitting passwords, financial information, authentication credentials, highly sensitive personal information, or confidential business information through ordinary website enquiry forms unless specifically requested through an appropriate secure channel.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining business records, providing services, resolving disputes, enforcing agreements, and complying with legal obligations.

The exact retention period may vary depending on:

• The nature of the information;
• The purpose for which it was collected;
• The relationship between you and SAAS360;
• Applicable contractual requirements; and
• Legal or regulatory obligations.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

13. Your Rights

Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information. These may include the ability to:

• Request information about how your personal data is processed;
• Request access to personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where applicable;
• Withdraw consent where processing is based on consent;
• Request information regarding processing activities where required;
• Raise a complaint regarding the handling of personal information; and
• Exercise other rights provided by applicable law.

India's DPDP framework provides data principals with rights and mechanisms relating to consent withdrawal and exercise of applicable rights.

Requests may be submitted using the contact information provided below.

14. Children's Privacy

The Website and our services are intended primarily for businesses and business users.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can assess and take appropriate action.

15. Business and Customer Information

If you engage SAAS360 for consulting, implementation, integration, or other business services, additional information may be processed under the applicable customer agreement, statement of work, data-processing agreement, or other contractual documentation.

Where SAAS360 processes personal data on behalf of a customer, the customer's instructions and applicable contractual arrangements may determine the purposes and scope of that processing.

16. Third-Party Links

The Website may contain links to third-party websites and services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or data-processing practices.

When changes are made, we will update the "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent for material changes.

18. Contact Us and Privacy Requests

For questions, concerns, privacy requests, or requests concerning your personal information, please contact:

SAAS360 8th Floor, Diamond Jubilee Building, Dr. Mahalingam College of Engineering, A1, Udumalai Road, Annamalai Nagar, Pollachi, Tamil Nadu 642003, India Email: info@saas360.co Phone: +91 73970 73900

19. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations governing the processing and protection of personal data.

For users in India, this includes applicable provisions of India's digital personal-data protection framework as and when applicable to SAAS360's processing activities.

20. Effective Date

This Privacy Policy is effective from [Insert Effective Date] and was last updated on [Insert Last Updated Date].