Terms & Conditions

Effective Date: 02-Sept-2026

Last Updated: 02-Sept-2026

1. Introduction

Welcome to SAAS360. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

2. About SAAS360

SAAS360 provides SaaS consulting, implementation, integration, enablement, automation, customer-support technology, and related technology services to businesses.

Our services may include, depending on the engagement, consulting and implementation relating to third-party software and technology platforms, including CRM, helpdesk, customer engagement, automation, AI, analytics, communication, and productivity solutions.

Information about our services and technology partnerships may change from time to time.

3. Website Use

You may use this Website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Website for any unlawful, fraudulent, or unauthorized purpose.
  • Attempt to gain unauthorized access to the Website, its systems, servers, databases, or networks.
  • Interfere with or disrupt the operation or security of the Website.
  • Introduce malicious software, viruses, harmful code, or other damaging material.
  • Scrape, copy, reproduce, distribute, or commercially exploit Website content without our prior written permission.
  • Misrepresent your identity or affiliation with any person or organization.
  • Use information obtained from the Website to infringe the rights of SAAS360 or any third party.
  • Attempt to reverse engineer or circumvent security features of the Website.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

4. Services and Consulting

Information presented on the Website is provided for general informational purposes.

Descriptions of services, capabilities, integrations, implementation approaches, use cases, and expected business benefits are not necessarily guarantees of a particular outcome.

Actual services provided to a customer will be governed by the applicable proposal, statement of work, order form, service agreement, or other written agreement between SAAS360 and the customer.

Where there is a conflict between these Terms and a separately executed written agreement, the written agreement will control to the extent of the conflict.

5. Third-Party Platforms and Services

SAAS360 may implement, integrate, configure, recommend, or provide consulting services relating to third-party products and platforms. These third-party platforms may have their own:

  • Terms of service;
  • Privacy policies;
  • Security policies;
  • Service-level agreements;
  • Usage restrictions;
  • Pricing;
  • Data-processing requirements; and
  • Availability limitations.

SAAS360 does not control third-party platforms and is not responsible for changes, outages, security incidents, limitations, pricing changes, or policies imposed by third-party providers.

Customers are responsible for reviewing and complying with the applicable terms and policies of third-party services they use.

6. Intellectual Property

Unless otherwise stated, the Website and its contents, including text, graphics, logos, branding, designs, layouts, images, software, documentation, and other materials, are owned by or licensed to SAAS360 and are protected by applicable intellectual-property laws.

You may access and view Website content for legitimate personal or business purposes.

You may not reproduce, modify, distribute, publish, transmit, sell, license, create derivative works from, or otherwise exploit Website content without prior written authorization from SAAS360.

Third-party names, logos, trademarks, and product names appearing on the Website remain the property of their respective owners.

7. User Submissions and Contact Information

When you submit information through a Website form, including your name, email address, phone number, company name, scheduling information, or message, you represent that the information provided is accurate and that you are authorized to provide it.

You grant SAAS360 permission to use submitted information for legitimate purposes associated with responding to your enquiry, arranging consultations, providing requested information, communicating about services, and managing business relationships, subject to our Privacy Policy.

You should not submit confidential, highly sensitive, proprietary, or legally protected information through a general Website enquiry form unless specifically requested through an appropriate secure process.

8. Accuracy of Information

We make reasonable efforts to keep Website information accurate and current. However, we do not guarantee that all information is complete, accurate, current, or free from errors.

Services, capabilities, partnerships, pricing, availability, and other information may be changed without prior notice.

9. No Professional or Guaranteed Advice

Information provided through the Website should not be interpreted as legal, financial, tax, medical, investment, or other professional advice unless expressly stated otherwise under a separate written engagement.

Technology recommendations and implementation information are provided based on the circumstances and requirements known at the time.

Business results may vary depending on factors including customer requirements, implementation, third-party systems, user adoption, configuration, data quality, and other circumstances outside SAAS360's control.

10. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

The Website may occasionally be unavailable due to maintenance, upgrades, technical issues, security incidents, third-party service interruptions, network failures, or circumstances beyond our reasonable control.

11. Links to Third-Party Websites

The Website may contain links to third-party websites, applications, or services.

Such links are provided for convenience and do not necessarily constitute an endorsement or recommendation.

SAAS360 does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

12. Disclaimers

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

SAAS360 makes no warranties, express or implied, regarding:

  • The accuracy or completeness of Website information;
  • Continuous availability of the Website;
  • Suitability of the Website for a particular purpose;
  • Freedom from errors or interruptions;
  • Security of information transmitted through the internet; or
  • Specific business results arising from use of the Website or services.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SAAS360 and its directors, officers, employees, representatives, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Website or reliance on information provided through the Website.

Where liability cannot legally be excluded, SAAS360's liability will be limited to the maximum extent permitted by applicable law.

For paid services, any additional limitation of liability will be governed by the applicable customer agreement, statement of work, or service contract.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SAAS360, its directors, officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses arising from:

  • Your unlawful use of the Website;
  • Your violation of these Terms;
  • Your violation of applicable laws or regulations;
  • Your infringement of another party's rights; or
  • Information or materials submitted by you through the Website.

15. Confidentiality

Information submitted through ordinary Website forms should not be assumed to be confidential unless SAAS360 has expressly agreed otherwise.

Confidentiality obligations relating to customer projects, implementations, business information, technical information, or other sensitive information will be governed by the applicable agreement between SAAS360 and the customer.

16. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, store, and protect personal information. You can review the Privacy Policy on the Website.

17. Changes to These Terms

SAAS360 may update these Terms from time to time. When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Termination

We may suspend or terminate your access to the Website at any time where reasonably necessary, including where you violate these Terms or applicable law.

Provisions that by their nature should survive termination will continue to apply.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any contractual dispute-resolution provisions contained in a separate agreement, disputes arising from these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in India.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with the Privacy Policy and any applicable written service agreement, constitute the applicable understanding regarding your use of the Website.

22. Contact Us

If you have questions regarding these Terms, please contact:

SAAS360 8th Floor, Diamond Jubilee Building, Dr. Mahalingam College of Engineering, A1, Udumalai Road, Annamalai Nagar, Pollachi, Tamil Nadu 642003, India Email: info@saas360.co Phone: +91 73970 73900

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